Refund policy
At Dyneo Delights, we want you to love every purchase. If something isn't right, we're here to help.
Returns We accept returns within 14 days of delivery. Items must be unused, unopened, and in their original packaging. Due to the nature of our products (skincare and candles), we cannot accept returns on opened or used items for hygiene reasons.
Non-Returnable Items
- Opened skincare products
- Used or burned candles
- Gift sets that have been opened
- Sale or discounted items
Refunds Once we receive and inspect your return, we'll notify you via email. If approved, your refund will be processed to your original payment method within 7–10 business days.
Exchanges We only replace items that are damaged or defective on arrival. Please contact us within 48 hours of receiving a damaged item with photo evidence.
We love you so much and thank you for your order!